Disconnection & Service Availability Policy
Ensuring Fair Play, Platform Stability, and Partner Protection
Last Updated: March 2026
Our Commitment
WinBet Global is committed to providing a reliable, secure, and transparent platform for both our players and partners. We invest in robust infrastructure and monitoring systems to ensure maximum uptime and service availability.
While we strive to maintain uninterrupted service, technical disruptions may occasionally occur due to factors such as server maintenance, network infrastructure issues, or circumstances beyond our control. This policy outlines how we handle such events and the protections in place for all parties.
Platform Availability
We aim to maintain high platform availability for both the main gaming site and the partner dashboard. In the event of planned maintenance or upgrades, we will provide advance notice where possible through the partner dashboard or via email.
Partner Dashboard: The partner dashboard is independently hosted and may remain operational even when the main platform experiences disruptions. Real-time statistics may be delayed during outages but will be reconciled once services are restored.
Scheduled Maintenance: Planned maintenance windows are typically scheduled during off-peak hours to minimize impact. Partners will be notified in advance of any extended maintenance periods.
Player Protection During Disconnections
The following protections are in place for players referred through your partner links, ensuring fair treatment and safeguarding your revenue share:
Session Preservation: Our system records gaming session status and any bets placed prior to disconnection. When a player reconnects, their session is restored where possible, ensuring continuity and fair play.
Automatic Resolution: In-progress game rounds or bets may be automatically finalized according to game provider rules if a player is disconnected. This prevents players from being penalized for technical issues.
Automatic Crediting: Any winnings from completed game rounds or settled bets are automatically credited to the player's account, regardless of whether the player was connected at the time of settlement. This ensures all revenue-generating activity is properly recorded for commission calculations.
Data Integrity: All transaction and gaming data is logged and backed up. In the rare event of data inconsistency following a disruption, our team will reconcile records to ensure accurate reporting and commission calculation.
Impact on Commission Calculations
Service disruptions do not affect the accuracy of your commission calculations. Our reporting systems are designed to:
- Record all player activity transactions in real-time with redundant backups.
- Reconcile any data gaps that may occur during outages once services are restored.
- Ensure that no valid player activity is lost or omitted from settlement reports.
If you believe a disruption has impacted your commission data, please contact your affiliate manager or submit a support ticket within 30 days of the settlement period in question.
Reporting Service Issues
If you or your referred players experience service disruptions, please take the following steps:
For Partners
Contact your affiliate manager or submit a support ticket via the partner dashboard. Include the date, time, and description of the issue.
For Players
Direct your players to contact our customer support team via live chat or email. Our team is available to assist with any technical difficulties.
PLEASE NOTE: WinBet Global shall not be liable for any indirect losses, including but not limited to lost commission opportunities, arising from service disruptions caused by factors beyond our reasonable control. This includes internet connectivity issues on the user's end, third-party service outages, and force majeure events. See our Terms & Conditions for full details.